Remote Reservation Support Specialist - Flexible Hours

Dan Murphy'S; Sydney; Remote; AUD 50,000 - 64,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

Dan Murphy's is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support.

This remote role emphasizes research, accuracy, and professional service, with flexible scheduling and ongoing training to build customer service, research, and communication skills.

Candidates should be organized, with strong written and verbal communication and the ability to learn reservation systems.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Communication

Research online

Tools

Reservation systems

Job description

Dan Murphy's is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support.

This remote role emphasizes research, accuracy, and professional service, with flexible scheduling and ongoing training to build customer service, research, and communication skills.

Candidates should be organized, with strong written and verbal communication and the ability to learn reservation systems.