Travel Support Specialist — Flexible Schedule

Hjbtravels; Shire Of Broome; Hybrid; AUD 42,000 - 60,000; Full time

Job summary

Hjbtravels in Australia is seeking a Customer Service Representative in the travel industry who thrives on helping others and delivering high-quality service. You will handle inquiries via phone and email, assist with reservations, and ensure a smooth experience for every client in a flexible scheduling environment.

Ideal candidates have strong communication skills, basic computer literacy, and the ability to work independently.

Qualifications

• Strong verbal and written communication skills.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Basic computer skills and comfort using online systems.
• Attention to detail and a customer-first mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Handle customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information regarding destinations, policies, and procedures
• Maintain professional and courteous communication at all times
• Follow established company processes and service standards
• Document customer interactions as needed

Skills

Verbal communication

Written communication

Customer service

Time management

Independence

Basic computer skills

Attention to detail

Interest in travel

Job description

Hjbtravels in Australia is seeking a Customer Service Representative in the travel industry who thrives on helping others and delivering high-quality service. You will handle inquiries via phone and email, assist with reservations, and ensure a smooth experience for every client in a flexible scheduling environment.

Ideal candidates have strong communication skills, basic computer literacy, and the ability to work independently.