Remote-Ready Associate Account Manager – Govt & Enterprise

RGIT Australia; Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Pivotel in Canberra is seeking an Associate Account Manager to join the Enterprise & Government team. You will manage a portfolio of customer accounts, coordinate requests and work with national BDMs and internal teams to deliver a seamless experience.

This development pathway role offers exposure to Federal and State Government customers and larger Enterprise opportunities, with a view to progressing toward an Account Manager or Business Development Manager as you gain experience.

Qualifications

• Experience in customer service, sales administration, account coordination or another customer-facing role.
• Strong relationship-building skills and a genuine customer-first mindset.
• Excellent organisation skills with the ability to manage multiple priorities.

Responsibilities

• Manage a portfolio of customer accounts as their primary day-to-day contact.
• Build strong customer relationships through regular communication and account engagement.
• Prepare quotations and coordinate customer orders through to delivery and activation.
• Proactively identify opportunities for renewals, service expansion and account growth.
• Work closely with internal technical, provisioning, operations and support teams to deliver customer outcomes.
• Support customer onboarding and adoption of Pivotel platforms including Tracertrak and Pulsar.
• Provide responsive and professional support to selected Enterprise and Government customers.
• Assist Business Development Managers with proposals, quotations, demonstrations and larger strategic opportunities.
• Maintain accurate customer, opportunity and activity information within CRM systems.
• Represent Pivotel professionally at customer meetings, events and industry engagements.
• Provide account updates and sales forecasting to management.
• This role will require the individual to work autonomously as the role is predominantly a WFH role.

Skills

Customer service

Sales administration

Account coordination

CRM systems

Relationship building

Education

Tertiary qualifications (engineering/sales/marketing/government policy)

Tools

CRM software

Job description

Pivotel in Canberra is seeking an Associate Account Manager to join the Enterprise & Government team. You will manage a portfolio of customer accounts, coordinate requests and work with national BDMs and internal teams to deliver a seamless experience.

This development pathway role offers exposure to Federal and State Government customers and larger Enterprise opportunities, with a view to progressing toward an Account Manager or Business Development Manager as you gain experience.