Remote Product Demo & Support Specialist

Axion SD; Melbourne; Remote; AUD 34,000 - 55,000; Part time

Job summary

Altora, a leader in online induction and compliance software, is seeking a driven Product Support & Demo Specialist. This part-time role (approx. 20 hours per week) offers fully remote work from anywhere in Australia or the Melbourne office.

You will educate prospects, conduct inbound demos, support trial users, and map client workflows to help them adopt Altora effectively. You will collaborate with a small, agile team, focusing on customer success rather than hard-sell tactics, and you may

Qualifications

• Experience: Background in customer/technical support, customer success, account management, or system-based client service.
• Technical & Systems Aptitude: Comfortable mastering new cloud software, understanding system configurations, and explaining basic data flows or digital workflows to clients.
• Communication Skills: Excellent active listening and verbal/written communication skills. You know how to explain things simply and clearly to everyone from frontline workers to corporate managers.
• Problem Solver: A resourceful, proactive attitude with the ability to think on your feet and answer questions confidently.

Responsibilities

• Product Demos: Walk inbound leads and clients through the platform, clearly showing how our features solve their operational challenges.
• Pipeline Management & Conversion: Proactively follow up with trial account users and demo leads, guiding them from setup to sign up by acting as a trusted advisor and resolving workflow roadblocks.
• Trial Support: Proactively check in with active trial users, answer their questions, help them configure their accounts, and guide them toward getting started.
• Workflow Guidance: Help clients map out their current induction and compliance processes so they can easily set them up in Altora.
• Team Feedback: Partner with our internal team to share client feedback and feature requests to keep improving the user experience.

Job description

Altora, a leader in online induction and compliance software, is seeking a driven Product Support & Demo Specialist. This part-time role (approx. 20 hours per week) offers fully remote work from anywhere in Australia or the Melbourne office.

You will educate prospects, conduct inbound demos, support trial users, and map client workflows to help them adopt Altora effectively. You will collaborate with a small, agile team, focusing on customer success rather than hard-sell tactics, and you may