Product Support & Demo Specialist

Axion SD; Melbourne; Remote; AUD 34,000 - 55,000; Part time

Job summary

Altora, a leader in online induction and compliance software, is seeking a driven Product Support & Demo Specialist. This part-time role (approx. 20 hours per week) offers fully remote work from anywhere in Australia or the Melbourne office.

You will educate prospects, conduct inbound demos, support trial users, and map client workflows to help them adopt Altora effectively. You will collaborate with a small, agile team, focusing on customer success rather than hard-sell tactics, and you may

Qualifications

• Experience: Background in customer/technical support, customer success, account management, or system-based client service.
• Technical & Systems Aptitude: Comfortable mastering new cloud software, understanding system configurations, and explaining basic data flows or digital workflows to clients.
• Communication Skills: Excellent active listening and verbal/written communication skills. You know how to explain things simply and clearly to everyone from frontline workers to corporate managers.
• Problem Solver: A resourceful, proactive attitude with the ability to think on your feet and answer questions confidently.

Responsibilities

• Product Demos: Walk inbound leads and clients through the platform, clearly showing how our features solve their operational challenges.
• Pipeline Management & Conversion: Proactively follow up with trial account users and demo leads, guiding them from setup to sign up by acting as a trusted advisor and resolving workflow roadblocks.
• Trial Support: Proactively check in with active trial users, answer their questions, help them configure their accounts, and guide them toward getting started.
• Workflow Guidance: Help clients map out their current induction and compliance processes so they can easily set them up in Altora.
• Team Feedback: Partner with our internal team to share client feedback and feature requests to keep improving the user experience.

Job description

Type: Part-time / Casual (~20 hours per week with potential to grow)

Flexibility: Flexible hours and work-from-home arrangements (including some non-standard hours to cater for international clients)

Location: Fully remote / Working from anywhere in Australia or in our Melbourne office.

About Us

For 15 years, Altora has been a trusted leader in online induction and compliance software. Major Australian brands across logistics, mining, construction, manufacturing, and government rely on our platform to streamline their onboarding requirements and maintain safe work environments.

We are a small, collaborative, and agile team. We don't believe in aggressive, high-pressure sales tactics. Instead, we grow our business by helping prospects truly understand our software, solve their workflow gaps, and experience the value of our platform. We are currently seeking a driven and motivated Product Support & Demo Specialist to join and grow with our team.

The Role

In this role, you are not a sale consultant making cold calls; you are an educator, a problem-solver, and a trusted advisor.

You will guide prospective clients through our software, helping them move away from manual paperwork and transition smoothly onto Altora's online platform. You will handle inbound product demos, support active trial users as they navigate setup, and help them see how our software fits their day-to-day operations.

Key Responsibilities

Product Demos: Walk inbound leads and clients through the platform, clearly showing how our features solve their operational challenges.

Pipeline Management & Conversion: Proactively follow up with trial account users and demo leads, guiding them from setup to sign up by acting as a trusted advisor and resolving workflow roadblocks.

Trial Support: Proactively check in with active trial users, answer their questions, help them configure their accounts, and guide them toward getting started.

Workflow Guidance: Help clients map out their current induction and compliance processes so they can easily set them up in Altora.

Team Feedback: Partner with our internal team to share client feedback and feature requests to keep improving the user experience.

What We Are Looking For

Experience: Background in customer/technical support, customer success, account management, or system-based client service.

Technical & Systems Aptitude: Comfortable mastering new cloud software, understanding system configurations, and explaining basic data flows or digital workflows to clients.

Communication Skills: Excellent active listening and verbal/written communication skills. You know how to explain things simply and clearly to everyone from frontline workers to corporate managers.

Problem Solver: A resourceful, proactive attitude with the ability to think on your feet and answer questions confidently.

Bonus Points For:

WHS Knowledge: Experience or background in Work Health and Safety (WHS), occupational health, or risk compliance. Understanding site inductions and safety compliance is an advantage.

What You'll Enjoy

Fully Remote Flexibility: Work from wherever suits you best - you do not need to be based in Melbourne!

A small, encouraging team where you aren't bogged down by corporate red tape.

A relaxed, supportive work environment where you can be yourself.

Opportunities to develop your skills across software product management and business development.