Client Experience & Support Specialist — Melbourne

Assetara Limited; City of Melbourne; Remote; AUD 70,000 - 90,000; Full time

Job summary

Assetara Limited is seeking a Client Relationship & Support Specialist to work remotely from Melbourne, Australia. The role focuses on client communication, CRM administration, and concierge-level support within the Assetara platform, strictly avoiding regulated activities.

Key responsibilities include client calls, platform navigation assistance, SLA management, and strict adherence to confidentiality, security, and anti-fraud protocols.

Qualifications

• Experience delivering professional, concierge-level client support.
• Familiarity with CRM systems and ticketing workflows.
• Commitment to data protection and anti-fraud protocols.

Responsibilities

• Provide professional client communication within Assetara workspace.
• Deliver scheduled client calls and assist with platform navigation.
• Prioritize unread threads and manage SLA commitments.
• Maintain accurate client notes in the CRM.
• Escalate red flags or compliance issues promptly.

Skills

Client communication

CRM administration

Time management

Compliance awareness

Job description

Assetara Limited is seeking a Client Relationship & Support Specialist to work remotely from Melbourne, Australia. The role focuses on client communication, CRM administration, and concierge-level support within the Assetara platform, strictly avoiding regulated activities.

Key responsibilities include client calls, platform navigation assistance, SLA management, and strict adherence to confidentiality, security, and anti-fraud protocols.