Remote Enterprise Product Support Specialist

Ashby; Australia; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

Generous paid family leave

Education budget

Job summary

A cutting-edge software company in Australia is seeking a Product Support Specialist to enhance customer experiences with complex products. You will be involved in troubleshooting, developing workflow automations, and delivering comprehensive solutions. The ideal candidate possesses strong problem-solving skills, customer empathy, and technical knowledge. This is a remote role and offers an inclusive work environment with excellent benefits, including generous PTO and an education budget.

Qualifications

• Experience with complex and evolving products.
• Ability to define and solve technical problems.
• Experience providing B2B support to various organizations.

Responsibilities

• Handle customer inquiries related to complex product integrations.
• Develop workflow automation to improve team efficiency.
• Assist in training the support team on technical aspects.

Skills

Problem-solving skills

Customer empathy

Attention to detail

Technical knowledge

B2B support experience

Job description

A cutting-edge software company in Australia is seeking a Product Support Specialist to enhance customer experiences with complex products. You will be involved in troubleshooting, developing workflow automations, and delivering comprehensive solutions. The ideal candidate possesses strong problem-solving skills, customer empathy, and technical knowledge. This is a remote role and offers an inclusive work environment with excellent benefits, including generous PTO and an education budget.