Remote Payroll Support Specialist

Mosaec; Australia; Remote; AUD 28,000 - 71,000; Full time

Benefits offered by this job

Work from anywhere

Flexible paid time off

Flexible working hours

16 weeks paid parental leave

Budget for co-working spaces, learning

Mental health support

Stock options

Home office budget & IT equipment

Job summary

Remote is seeking a Coordinator, Payroll Client Services in Australia to resolve payroll inquiries and support smooth payroll operations. You will learn payroll processes, master support workflows, and resolve standard client issues efficiently, relying on documentation and escalation paths.

As you gain experience, you will handle a broader range of inquiries, deepen payroll system knowledge, and ensure clear communication with customers across multiple channels.

Qualifications

• Foundational payroll concepts
• Ability to follow structured processes
• Attention to detail and clear communication

Responsibilities

• Resolve payroll inquiries related to processing, discrepancies and platform usage.
• Ensure timely responses via email, chat, phone per SLAs.
• Follow defined workflows and document tickets and resolutions clearly.
• Escalate complex cases to senior team members as needed.

Job description

Remote is seeking a Coordinator, Payroll Client Services in Australia to resolve payroll inquiries and support smooth payroll operations. You will learn payroll processes, master support workflows, and resolve standard client issues efficiently, relying on documentation and escalation paths.

As you gain experience, you will handle a broader range of inquiries, deepen payroll system knowledge, and ensure clear communication with customers across multiple channels.