Remote Order Address Specialist | Precise Customer Admin

HRS Talent Solutions; Cairns Regional; Remote; AUD 43,000 - 44,000; Full time

Job summary

HRS Talent Solutions is seeking a remote Order Address Update Assistant to support customers with address changes on orders. This role involves locating the order, understanding requested changes, verifying status, and applying updates per the employer's approved process.

Candidates should maintain accurate records of requests and outcomes, while safeguarding customer information in a home-office setting. This position welcomes newcomers with strong communication and administrative capabilities.

Qualifications

• Find the order and customer from the provided reference.
• Check the current and new address details.
• Review the order status before edits.
• Ask for missing unit/postal code or other details.

Responsibilities

• Identify the order and customer from the supplied reference.
• Check the current address and the new details given.
• Look at the order status before making a permitted edit.
• Ask about a missing unit, postal code, or other essential detail.
• Refer a change that needs approval or a shipping-team decision.
• Record what was requested and what actually happened.

Skills

Order lookup

Attention to detail

Privacy compliance

Written communication

Job description

HRS Talent Solutions is seeking a remote Order Address Update Assistant to support customers with address changes on orders. This role involves locating the order, understanding requested changes, verifying status, and applying updates per the employer's approved process.

Candidates should maintain accurate records of requests and outcomes, while safeguarding customer information in a home-office setting. This position welcomes newcomers with strong communication and administrative capabilities.