Remote Delivery Exception Communications Specialist

HRS Talent Solutions; Gladstone Regional; Remote; AUD 64,000 - 68,000; Full time

Job summary

HRS Talent Solutions is hiring for a Delivery Exception Message Assistant. This remote, full-time role focuses on handling delivery exception inquiries, updating customers with accurate status information, and coordinating with the fulfillment team.

The position requires strong written communication, attention to detail, and the ability to read multiple information sources. No logistics background is required, as training will be provided.

Qualifications

• Experience with customer service, office administration, email support, or order records is useful but not required.
• No logistics background required; training provided.

Responsibilities

• Review assigned delivery exceptions in a web-based order queue.
• Compare the latest approved carrier update with the customer's question.
• Send a clear email about confirmed status and available next steps.
• Record a customer's corrected contact or delivery information for review.
• Refer lost, disputed, or damaged deliveries to the designated specialist.
• Update the case with message history and pending actions.
• Avoid duplicate replies when another team member already contacted the customer.
• Flag a time-sensitive change without independently promising a delivery date.

Skills

Customer service

Office administration

Email support

Order records

Job description

HRS Talent Solutions is hiring for a Delivery Exception Message Assistant. This remote, full-time role focuses on handling delivery exception inquiries, updating customers with accurate status information, and coordinating with the fulfillment team.

The position requires strong written communication, attention to detail, and the ability to read multiple information sources. No logistics background is required, as training will be provided.