Online Business Assistant

Offshore Virtual Assistants; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Job summary

A professional services firm in Australia is seeking an Online Business Manager / Virtual Assistant to support its operations and members across the country. The role involves managing event logistics, promoting events, and maintaining member databases. Ideally, candidates should have experience in virtual assistance and a proactive approach to improving processes. This position offers a collaborative working environment and the opportunity to make a significant impact within the organization.

Qualifications

• Proactive and organised individual with a background in virtual assistance.
• Experience in sales and marketing tasks, especially on social media platforms.
• Ability to manage databases and communicate effectively with members.

Responsibilities

• Manage event calendars and prepare logistics for events.
• Promote events through internal communications and social media.
• Maintain member database ensuring accuracy and confidentiality.
• Coordinate onboarding and offboarding of members.
• Manage LinkedIn outreach and update website content.

Skills

Microsoft 365 suite

GoDaddy

Mailchimp

LinkedIn

SurveyMonkey

Copilot for Business

Canva

Job description

Offshore Virtual Assistants (OVA), a trusted Australian outsourcing partner, is supporting a membership-based organisation in the human resources and professional development sector, supporting senior HR professionals across Australia. Our mission is to provide members with resources, networking opportunities, events, and a supportive community to help them succeed in challenging leadership roles.

Are you organised, proactive, and ready to make a real impact in a growing business? We’re looking for an Online Business Manager / Virtual Assistant to join our team, supporting our members and operations across Australia.

Key Systems

The role requires strong competency in:

• Microsoft 365 suite (SharePoint, Excel, Forms, OneNote, Planner, Power Automate, Outlook)
• GoDaddy (website management)
• Mailchimp (email newsletters and campaigns)
• LinkedIn (social media marketing and promotion)
• SurveyMonkey (member feedback surveys)
• Copilot for Business (AI productivity tools)
• Canva (basic marketing images within brand style guidelines)

Key Responsibilities

Administration Tasks

• Manage event calendars and send reminders, prepare name tags, and coordinate food/logistics for events.
• Promote events through internal communications and social media channels.
• Prepare event run sheets, pre-brief key personnel, and manage event feedback collection.
• Maintain member database, ensuring accuracy and confidentiality.
• Coordinate onboarding and offboarding of members, including activation of membership benefits.
• Manage shared email inbox, assign tasks, and ensure timely responses to member queries.
• Coordinate appointment scheduling and prepare weekly team meeting agendas and summaries.

Sales and Marketing Tasks

• Manage LinkedIn outreach: connect with new contacts, send messages, initiate conversations, and hand off qualified leads.
• Post and schedule social media content according to yearly content plans.
• Follow up on website queries and manage communications professionally.
• Update website content, support SEO initiatives, and maintain member portal.
• Manage monthly member communications via Mailchimp and other internal channels.

About You

• Proactive, takes initiative, and looks for ways to improve processes and member experience.
• Experienced as a virtual assistant or operations support professional, ideally within a small business environment.
• Values efficiency, accountability, and delivering high-quality work.
• Enjoys owning tasks from start to finish and implementing new workflows and systems.
• Thrives in a collaborative, high-performance team environment and genuinely cares about making work easier for colleagues and members.