Remote Medical Receptionist & Patient Coordinator

Y-Axis; Brisbane; Hybrid; AUD 59,000 - 72,000; Full time

Job summary

Wallace Street Specialist Centre in Chermside, QLD is seeking a dedicated Medical Receptionist for a full-time position. You will be the first point of contact for patients, delivering friendly service while managing front-desk admin and medical records with confidentiality.

Responsibilities include greeting patients, check-ins, appointment scheduling, payments, and coordinating with the medical and research team.

Qualifications

• Previous experience in medical reception or healthcare administration is advantageous.
• Strong organisational and time management skills with the ability to manage multiple tasks.
• Excellent verbal and written communication in a professional manner.
• Ability to adapt to changing daily requirements.
• Proficiency with general computer applications and medical practice management software.
• Customer service experience with a commitment to a positive patient experience.
• Knowledge of medical terminology and healthcare privacy requirements.

Responsibilities

• Greeting patients professionally and warmly.
• Managing patient check-ins and check-outs.
• Scheduling and confirming appointments and maintaining the diary.
• Collecting patient information and updating medical records confidentially.
• Processing payments and invoicing.
• Answering telephone inquiries and directing calls.
• Organising medical records and documentation per privacy regulations.
• Assisting with general administrative tasks for the team.
• Maintaining a clean reception area.
• Ensuring compliance with medical privacy legislation.

Tools

Genie proficiency

Job description

Wallace Street Specialist Centre in Chermside, QLD is seeking a dedicated Medical Receptionist for a full-time position. You will be the first point of contact for patients, delivering friendly service while managing front-desk admin and medical records with confidentiality.

Responsibilities include greeting patients, check-ins, appointment scheduling, payments, and coordinating with the medical and research team.