Remote L1 Application Support Specialist

Civica; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Volunteer leave

Inclusive and welcoming environment

Job summary

A technology solutions provider is seeking an Application Support – Level 1 to deliver timely customer support for the Daymap system. This role requires strong communication skills, a customer-first attitude, and familiarity with cloud-based applications. The ideal candidate will be customer-focused, enjoy problem solving, and thrive in a collaborative team environment. This position is based in Melbourne, Victoria and offers a flexible working arrangement.

Qualifications

• Previous experience in an application support role.
• Confident in written and verbal communication with a focus on customer experience.
• Familiarity with cloud-based applications or SaaS environments.

Responsibilities

• Be the first point of contact for customers as Level 1 Application Support.
• Diagnose and resolve incidents, prioritise customer needs.
• Accurately log all customer interactions in internal systems.

Skills

Strong communication skills

Collaborative mindset

Customer-first approach

Ability to read, write, or understand SQL

Job description

A technology solutions provider is seeking an Application Support – Level 1 to deliver timely customer support for the Daymap system. This role requires strong communication skills, a customer-first attitude, and familiarity with cloud-based applications. The ideal candidate will be customer-focused, enjoy problem solving, and thrive in a collaborative team environment. This position is based in Melbourne, Victoria and offers a flexible working arrangement.