End User Support Specialist – Hybrid/Remote

LevelBlue, LLC.; Australia; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

LevelBlue, LLC. is seeking an IT Support Administrator for End User Services (Sydney). This hybrid role supports employees globally with Level 1–2 helpdesk, focusing on Windows and macOS, remote assistance, endpoint management, and continuous improvement of the end-user experience.

You will handle ticket ownership, remote support, and on-site hardware tasks 1–2 days per week in Sydney, contributing to a seamless user environment and global IT services excellence.

Qualifications

• 2+ years of IT support or helpdesk experience.
• Strong customer service and communication skills.
• Experience supporting Windows 10/11 and macOS.
• Proficient with Microsoft 365 apps.
• Experience managing users in Microsoft Entra ID.
• Knowledge of remote access and basic networking.
• Experience with endpoint management tools.
• Familiarity with end-user hardware.

Responsibilities

• Provide Level 1–2 support to end users via phone, email, chat.
• Troubleshoot hardware, software, and connectivity for Windows PCs, MacBooks, and peripherals.
• Support remote and hybrid users using endpoint management tools.
• Provision, maintain, and deprovision user and computer accounts in Microsoft Entra ID.
• Manage the support ticket queue with triage and clear communication.
• Create and maintain documentation and SOPs.
• Assist with equipment procurement and asset inventory in Australia.
• Contribute to process improvements across the global EUS team.
• Occasional after-hours on-call roster as required.
• Attend the Sydney office 1–2 days per week as needed.

Skills

IT support experience

Customer service

Clear communication

Windows/macOS support

Education

High school diploma or equivalent

College/university degree a plus

Tools

Freshservice

Microsoft Entra ID

Microsoft 365

Jamf Pro

Microsoft Intune

VPN

Job description

LevelBlue, LLC. is seeking an IT Support Administrator for End User Services (Sydney). This hybrid role supports employees globally with Level 1–2 helpdesk, focusing on Windows and macOS, remote assistance, endpoint management, and continuous improvement of the end-user experience.

You will handle ticket ownership, remote support, and on-site hardware tasks 1–2 days per week in Sydney, contributing to a seamless user environment and global IT services excellence.