Customer-Facing Application Support Analyst (L1–2)

Valrose; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading software consultancy is seeking an Application Support Analyst to provide Level 1–2 support. The role involves communicating directly with customers to resolve issues in business-critical applications. You will demonstrate strong communication skills and a proactive mindset, with the opportunity to work predominantly onsite in Perth. This position is ideal for those with experience in commercial application support and a passion for customer service.

Qualifications

• Demonstrated experience in commercial application support, supporting external customers.
• Strong customer communication skills: clear, confident phone manner and strong written updates.
• Comfortable working mostly onsite (Perth), 4 days a week.

Responsibilities

• Provide Level 1–2 application support via phone and email.
• Support business-critical applications across On-Prem and cloud SaaS environments.
• Investigate and resolve issues using APIs and troubleshooting.

Skills

Customer communication skills

Proactive service-first mindset

Experience in commercial application support

Job description

A leading software consultancy is seeking an Application Support Analyst to provide Level 1–2 support. The role involves communicating directly with customers to resolve issues in business-critical applications. You will demonstrate strong communication skills and a proactive mindset, with the opportunity to work predominantly onsite in Perth. This position is ideal for those with experience in commercial application support and a passion for customer service.