Remote Global Support Analyst — Customer Success & Solutions

PageUp; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Generous paid parental leave

Wellness benefits

Development programs

Additional leave days

Job summary

A global HR technology company is seeking a Support Analyst to join their team in Melbourne. The ideal candidate has over 2 years of customer service experience, providing top-notch support and solutions to clients. Responsibilities include troubleshooting issues, client communication, and collaboration with stakeholders. This role offers flexible working arrangements and a focus on employee well-being.

Qualifications

• 2+ years experience in a customer service/client support/tech support role.
• Ability to manage multiple tasks and shifting priorities.
• Experience in remote and hybrid environments.

Responsibilities

• Be the first system expert clients speak to for support issues.
• Provide outstanding, solution-oriented customer service.
• Identify and resolve customer queries and requests.

Skills

Customer support experience

Clear communication

Problem-solving

Team collaboration

Job description

A global HR technology company is seeking a Support Analyst to join their team in Melbourne. The ideal candidate has over 2 years of customer service experience, providing top-notch support and solutions to clients. Responsibilities include troubleshooting issues, client communication, and collaboration with stakeholders. This role offers flexible working arrangements and a focus on employee well-being.