Remote Insurance Support Specialist

Weploy; Albury City; Remote; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Remote role in Melbourne

3-month casual contract with extension

37.5 hours/week

Mon-Fri schedule

Fully funded training

Job summary

Weploy in Australia is seeking customer-focused call centre agents to support PHI members with insurance service needs in a dynamic, supportive environment.

You will handle inbound inquiries, rate reviews, card reorders, payments, rebates and policy premiums, with training and a clear path to extension or permanent placement.

The role is remote (Melbourne-based), 37.5 hours per week, Monday to Friday, 8:30am–6:00pm, with a structured two-week training journey to set you up for success.

Qualifications

• 6+ months contact centre experience (recent experience not essential).
• High-volume / high-pressure capability.
• Strong resilience and emotional maturity.
• Empathy-first mindset - absolutely essential.

Responsibilities

• Handling inbound calls from PHI members.
• From rate review queries, reordering member cards, payment updates, government rebates, to policy premiums - You’ll handle member calls with care and precision.
• Address general questions about insurance services, ensuring members feel supported and informed.
• Triage and transfer calls with empathy, easing frustration for possible long wait times.
• Opportunity to up-skill into web chat and complex queries once ready to expand your expertise.

Skills

Customer service

Communication skills

Empathy

Coachability

Full-time availability

Tools

Salesforce

Job description

Weploy in Australia is seeking customer-focused call centre agents to support PHI members with insurance service needs in a dynamic, supportive environment.

You will handle inbound inquiries, rate reviews, card reorders, payments, rebates and policy premiums, with training and a clear path to extension or permanent placement.

The role is remote (Melbourne-based), 37.5 hours per week, Monday to Friday, 8:30am–6:00pm, with a structured two-week training journey to set you up for success.