Remote HR Systems Application Support Specialist

Water Corporation; City Of Vincent; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Work from home options

Flexible work hours

Well-being days

Long service leave pro rata

Superannuation up to 16% including 2%额

Purchase additional leave up to 12 nks

Job summary

Water Corporation is seeking an Application Support Analyst - HR Systems to maintain and enhance our HR technology portfolio. You will deliver application support, drive continuous improvement, and work on business readiness activities across HR platforms.

You will partner with stakeholders to translate requirements into practical system solutions, support lifecycle management, and collaborate with vendors to ensure high-quality outcomes aligned with business priorities.

Qualifications

• Experience supporting and enhancing enterprise HR systems, ideally SAP SuccessFactors.
• Experience gathering and analysing business requirements, reviewing solution designs and supporting delivery through the software development lifecycle.
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes and recommend practical solutions.
• Strong communication and relationship-building skills, with the ability to work effectively across business and technical teams.
• Knowledge of incident, problem, change and release management processes.
• Experience supporting testing, implementation and continuous improvement activities.
• Experience working with cloud-based platforms, particularly within an AWS environment.
• Experience working within Agile delivery frameworks, including SAFe Agile, and knowledge of ITIL service management practices.
• Relevant qualifications in Information Technology, Business Systems or a related discipline
• ITIL 4 Foundation certification will be highly regarded (BA Foundation certified is desirable)

Responsibilities

• Provide ongoing support for HR systems, ensuring applications remain reliable, secure and fit for business needs.
• Investigate and resolve incidents, identify root causes, and drive continuous improvement opportunities.
• Monitor system performance and support the implementation of enhancements and upgrades.
• Contribute to application lifecycle management, including security, access and compliance activities.
• Partner with business stakeholders to understand requirements and translate them into practical system solutions.
• Support the delivery of system enhancements through analysis, testing, implementation and business readiness activities.
• Contribute to change, release and deployment activities, ensuring risks are identified and managed.
• Work with vendors and service providers to deliver quality outcomes aligned with business priorities.
• Build strong relationships with business users, project teams and service providers.
• Provide advice and guidance on system capabilities, processes and best practice usage.
• Maintain documentation, support knowledge sharing and contribute to user learning resources.
• Participate in continuous improvement initiatives that enhance employee and business experience.

Skills

HR systems support

Requirements analysis

Analytical thinking

Communication

Stakeholder management

Incident management

Release management

Agile SAFe

ITIL practices

Cloud AWS

Education

IT/Business Systems degree

Tools

SAP SuccessFactors

AWS

ITIL

Job description

Water Corporation is seeking an Application Support Analyst - HR Systems to maintain and enhance our HR technology portfolio. You will deliver application support, drive continuous improvement, and work on business readiness activities across HR platforms.

You will partner with stakeholders to translate requirements into practical system solutions, support lifecycle management, and collaborate with vendors to ensure high-quality outcomes aligned with business priorities.