Application Support Analyst HR Systems
Water Corporation
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Benefits offered by this job
Job summary
Water Corporation is seeking an Application Support Analyst - HR Systems to maintain and enhance our HR technology portfolio. You will deliver application support, drive continuous improvement, and work on business readiness activities across HR platforms.
You will partner with stakeholders to translate requirements into practical system solutions, support lifecycle management, and collaborate with vendors to ensure high-quality outcomes aligned with business priorities.
Qualifications
- Experience supporting and enhancing enterprise HR systems, ideally SAP SuccessFactors.
- Experience gathering and analysing business requirements, reviewing solution designs and supporting delivery through the software development lifecycle.
- Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes and recommend practical solutions.
- Strong communication and relationship-building skills, with the ability to work effectively across business and technical teams.
- Knowledge of incident, problem, change and release management processes.
- Experience supporting testing, implementation and continuous improvement activities.
- Experience working with cloud-based platforms, particularly within an AWS environment.
- Experience working within Agile delivery frameworks, including SAFe Agile, and knowledge of ITIL service management practices.
- Relevant qualifications in Information Technology, Business Systems or a related discipline
- ITIL 4 Foundation certification will be highly regarded (BA Foundation certified is desirable)
Responsibilities
- Provide ongoing support for HR systems, ensuring applications remain reliable, secure and fit for business needs.
- Investigate and resolve incidents, identify root causes, and drive continuous improvement opportunities.
- Monitor system performance and support the implementation of enhancements and upgrades.
- Contribute to application lifecycle management, including security, access and compliance activities.
- Partner with business stakeholders to understand requirements and translate them into practical system solutions.
- Support the delivery of system enhancements through analysis, testing, implementation and business readiness activities.
- Contribute to change, release and deployment activities, ensuring risks are identified and managed.
- Work with vendors and service providers to deliver quality outcomes aligned with business priorities.
- Build strong relationships with business users, project teams and service providers.
- Provide advice and guidance on system capabilities, processes and best practice usage.
- Maintain documentation, support knowledge sharing and contribute to user learning resources.
- Participate in continuous improvement initiatives that enhance employee and business experience.
Skills
Education
Tools
Job description
At Water Corporation we're shifting our focus to the next phase of our strategic plan - building on strong foundations to strengthen capabilities, modernise systems, and accelerate innovation across the business. This phase is about elevating how we deliver technology services: making them faster, more responsive, and more closely aligned to the needs of our people, our operations, and our customers. To support this evolution, we're recruiting for key roles that will be pivotal in strategically shaping a modern, collaborative, and customer‑centric Information & Technology Group. If you're excited about leading innovation, finding smarter ways of working, and making a meaningful impact, now is the perfect time to join us.
- Real flexibility with options to work from home, flexible work hours
- An additional 2 well-being days each year
- Access to long service leave pro rata after 3 years of service
- Generous co-contribution superannuation scheme, which offers up to 16%. This includes an 12% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution
- Purchase additional leave of up to 12 weeks
benefits we offer to support the unique and individual ways our employees live.
As an Application Support Analyst - HR Systems, you will play a key role in supporting and enhancing the Corporation's HR technology portfolio. This role combines application support, continuous improvement and business analysis activities, providing an opportunity to develop broader systems expertise while contributing to the reliability, optimisation and future direction of our HR platforms.
- Provide ongoing support for HR systems, ensuring applications remain reliable, secure and fit for business needs.
- Investigate and resolve incidents, identify root causes, and drive continuous improvement opportunities.
- Monitor system performance and support the implementation of enhancements and upgrades.
- Contribute to application lifecycle management, including security, access and compliance activities.
- Partner with business stakeholders to understand requirements and translate them into practical system solutions.
- Support the delivery of system enhancements through analysis, testing, implementation and business readiness activities.
- Contribute to change, release and deployment activities, ensuring risks are identified and managed.
- Work with vendors and service providers to deliver quality outcomes aligned with business priorities.
- Build strong relationships with business users, project teams and service providers.
- Provide advice and guidance on system capabilities, processes and best practice usage.
- Maintain documentation, support knowledge sharing and contribute to user learning resources.
- Participate in continuous improvement initiatives that enhance employee and business experience.
- Experience supporting and enhancing enterprise HR systems, ideally SAP SuccessFactors.
- Experience gathering and analysing business requirements, reviewing solution designs and supporting delivery through the software development lifecycle.
- Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes and recommend practical solutions.
- Strong communication and relationship-building skills, with the ability to work effectively across business and technical teams.
- Knowledge of incident, problem, change and release management processes.
- Experience supporting testing, implementation and continuous improvement activities.
- Experience working with cloud-based platforms, particularly within an AWS environment.
- Experience working within Agile delivery frameworks, including SAFe Agile, and knowledge of ITIL service management practices.
- Relevant qualifications in Information Technology, Business Systems or a related discipline
- ITIL 4 Foundation certification will be highly regarded (BA Foundation certified is desirable)
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close Friday 18tth September 2026
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.To read our diversity and inclusion statement,please visit our website
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