Information Systems Coordinator

Water-Corporation; City Of Canning; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Work from home

Flexible hours

Well-being days

Long service leave

Superannuation contribution

Extra leave

Cultural leave

Annual leave loading

Diversity & inclusion

Job summary

Water Corporation is seeking a motivated IT support specialist to assist Works Management users, provisioning PDA devices for new starters and contractors, and managing user access and tickets. The role emphasizes strong customer service and collaboration with IT and Operations Analytics.

You will provide first-line support across field, desktop and mobile users, conduct trainings, and engage with stakeholders in IT and CIS forums. A hybrid work setup with WA-based duties is available.

Qualifications

• Substantial experience in a high-volume, fast-paced operational environment.
• Excellent customer service standards, problem-solving and inter-personal skills.
• Excellent written and verbal communication skills.
• Previous field or scheduling experience would be highly regarded.
• Proficiency in SAP PM, Maximo and Grange IT systems.

Responsibilities

• Provisioning of PDA devices for new starters and contractors.
• Support scheduling staff with Work Order Management.
• Provide 1:1 and group trainings to users on the Deliver Services process.
• Provide a first point of call for field, desktop and mobile user support.
• Manage PDA and accessory inventories, usernames and access across life cycle.
• Log and track IT tickets and escalate significant issues and opportunities to IT and Operations Analytics.
• Rectify Work order errors in a timely manner.
• Influence stakeholders via Toolbox, daily reviews and meetings.
• Participate in IT and CIS forums and related meetings.
• Conduct UAT testing.

Skills

Customer service

Problem solving

Written communication

Verbal communication

Field scheduling experience

IT systems knowledge

Tools

SAP PM

Maximo

Grange

Job description

PRFS (Perth Region Field Services) are seeking a highly motivated and tenacious individual to provide troubleshooting and user support to mobile device and desktop users of Works Management to assure efficient, safe and quality execution of the deliver services process.

Who we are

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, flexible work hours
• Two well-being days each year to recharge, relax and enjoy life (separate to standard paid sick/personal leave)
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
• Annual leave loading – an extra 17.5% pay when you use your annual leave
• Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role :

• Provisioning of PDA devices for new starters and contractors
• Support scheduling staff with Work Order Management
• Provide 1:1 and group trainings to new and existing users on the Deliver Services process
• Provide a “first point of call” for field, desktop and mobile phone user support
• Managing PDA and accessory level inventories, contact details, usernames and access over employee and contractor life cycle
• Log and track IT tickets and **escalate** significant issues and improvement opportunities to IT and to Operations Analytics
• Timely rectification and/or provision of support to rectify Work order errors
• Influencing key stakeholders via Toolbox, Operational daily review and commitment meetings
• Influencing key stakeholders within IT, technical working group meetings and CIS forums
• Conduct UAT testing

Your skills and experience :

• Substantial experience in a high volume, fast-paced operational environment
• Excellent customer service standards, problem-solving and inter-personal skills
• Excellent written and verbal communication skills
• Previous field or scheduling experience would be highly regarded
• Demonstrated experience and proficiency in the use and application of business related IT systems (e.g. SAP PM, Maximo, Grange)

Applications close 20th of September 2026

We reserve the right to withdraw this ad prior to the closing date

As part of the recruitment process you may be required to complete pre-employment screening which commonly include - but not limited to - a medical, qualification check, police clearance and Australian working rights check. If you would like the full list of pre-employment screening checks prior to applying, please contact [e-mail]

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [e-mail] or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website