Data and Systems Support Analyst

Sydney Water; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive Remuneration

Hybrid work environment

Continuous professional growth

24/7 wellbeing support

Discounted private health insurance

Family first: parental leave & daycare

Fitness Passport

Novated leasing

Job summary

Sydney Water is seeking a Data & Systems Support Analyst to manage, maintain and support the systems, data and reporting that underpin critical engineering operations. You will ensure data integrity, develop dashboards, and drive improvements across a complex operational environment.

This role collaborates with stakeholders, implements automated workflows using Power BI, SharePoint and Excel, and contributes to audits and process optimisation in a hybrid Parramatta-based setting.

Qualifications

• Demonstrated experience supporting data analytics, reporting and business systems.
• Ability to translate technical information into business insights.
• Experience with Power BI, SharePoint, SAP, Excel or similar enterprise applications.
• Proven ability to work with large datasets and ensure data quality.

Responsibilities

• Extracting, analysing and maintaining data to support reporting and business performance outcomes.
• Managing and supporting business systems, software applications and reporting platforms.
• Developing and maintaining reports, dashboards and automated workflows.
• Investigating system issues and coordinating resolution with IT and vendors.
• Supporting process improvement initiatives through mapping and optimisation.
• Providing training and support to stakeholders on systems and data practices.
• Assisting with audits and data quality assurance processes.
• Supporting delivery of system enhancement projects and continuous improvement initiatives.

Skills

Data analytics

Reporting

Systems support

Stakeholder communication

Process improvement

Power BI

SharePoint

SAP

Microsoft Excel

Visio

Education

Bachelor's degree in Digital Systems, Business, Engineering or Project Management

Job description

• Support and enhance business systems, reporting, analytics and process improvement initiatives
• Permanent role based in Parramatta with hybrid working available
• Excellent salary plus range of Sydney Water benefits

About the Role

We are seeking a Data & Systems Support Analyst to manage, maintain and support the systems, software, processes and analytics that underpin critical business operations in our Engineering and Technical Support team (ETS). This role will play a key part in ensuring data integrity, reporting accuracy, process optimisation and continuous improvement across a complex operational environment. You will work closely with internal and external stakeholders to support business system enhancements, reporting capabilities and data-driven decision making.

Key responsibilities include:

• Extracting, analysing and maintaining data to support reporting and business performance outcomes.
• Managing and supporting business systems, software applications and reporting platforms, ensuring data quality and system reliability.
• Developing and maintaining reports, dashboards and automated workflows that improve visibility and decision-making capabilities.
• Investigating system issues, troubleshooting defects and coordinating resolution with IT teams and vendors.
• Supporting process improvement initiatives through process mapping, system optimisation and business change activities.
• Providing training, guidance and support to stakeholders on systems, reporting and data management practices.
• Assisting with audits, compliance activities and data quality assurance processes.
• Supporting the delivery of business system enhancement projects and continuous improvement initiatives.

About You

You will bring a degree qualification in Digital Systems, Business, Engineering, Project Management or a related discipline, together with proven experience supporting complex business systems, data reporting and continuous improvement initiatives.

We are looking for someone with:

• Demonstrated experience in data analytics, reporting and business systems support.
• Strong analytical and problem-solving skills, with the ability to identify opportunities for system and process improvements.
• Experience supporting and maintaining reporting platforms, dashboards and automated workflows.
• Proven ability to work with large and complex datasets to identify trends, resolve issues and improve data quality.
• Strong communication skills with the ability to translate technical information into business insights.
• Experience working with systems such as Power BI, SharePoint, SAP, Microsoft Excel, Visio or similar enterprise applications.
• Experience supporting project delivery, change initiatives and business process improvement programs.

We support you throughout the application process and can provide adjustments where required. For more information, please contact Marc Evans, Talent Acquisition Partner at [e-mail]

Please refer to the JOB PROFILE for full role accountabilities.

Dive into Our Great Benefits:

• Competitive Remuneration: We'll ensure your skills and contributions are recognised and rewarded.
• Hybrid Work Environment: A flexible balance of office collaboration and remote working.
• Continuous Professional Growth: Access to leadership and development programs to support your career.
• 24/7 Wellbeing Support: Free and confidential wellbeing services for you and your family through our Employee Assistance Program.
• Discounted Private Health Insurance: Access affordable health cover options.
• Family First: Up to 18 weeks paid parental leave and childcare support benefits.
• Fitness Passport: Access to a wide network of gyms and aquatic centres across NSW.
• Novated Leasing: Flexible vehicle financing options to support your lifestyle.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.