Remote Global Partner Enablement & Training Lead

Jobgether SRL; Australia; Remote; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Remote working within UTC -1 to UTC +5

Flexible working hours

Up to 40% international travel

Salary benchmarks by jurisdiction

Impactful health programmes across多国家

Job summary

Lever, Inc. partners with health-focused organizations to empower software adoption across countries.

This role leads partner and user enablement, coaching, and quality assurance for international programmes, with a focus on LMIC contexts and up to 40% travel. You will drive training quality, cascade learning through Train-the-Trainer models, and coordinate across product, data, and programme teams in a distributed, mission-driven environment.

Qualifications

• Teaching or training qualification with at least 2 years of experience as a teacher, trainer, or facilitator.
• Demonstrable experience training teams remotely in low- and middle-income countries.
• Strong understanding of software products, configuration processes, and how customer adoption works in practice.
• Demonstrable experience managing customer or partner relationships, setting expectations, and driving programmes toward stronger outcomes.
• Excellent coaching and facilitation skills, with the ability to build lasting capability in others.
• Excellent communication and presentation skills, including the ability to explain technical concepts to non-technical audiences.
• Ability to adapt communication and training approaches to different levels of literacy, digital literacy, English proficiency, and cultural context.
• Strong data literacy, with the ability to monitor engagement and outcomes, identify meaningful trends, and translate findings into appropriate interventions.
• Excellent programme, project, organisation, and time-management skills.
• High personal ownership and accountability, with the ability to work independently and reliably in a self-managed environment.
• Collaborative, team-oriented approach with a willingness to support colleagues and shared objectives.
• Scalability mindset and comfort working in evolving environments.
• Experience in customer success, customer enablement, or technical account management within a software organisation is desirable.
• Experience with Train-the-Trainer or other cascade training models, including quality assurance, is advantageous.
• Experience configuring software for operational or clinical workflows is a plus.
• Familiarity with digital learning platforms such as LMS or in-app learning environments is beneficial.
• An eye health or clinical background, such as optometry, or knowledge of screening and referral pathways is desirable but not required.
• Additional language skills relevant to international partner geographies are advantageous.
• A strong interest in using technology and data to improve health programme outcomes is beneficial.

Responsibilities

• Lead onboarding, enablement, and in-country Software User Training using established digital and non-digital learning assets.
• Deliver demonstrations and hands-on facilitation where additional support is needed beyond self-directed learning.
• Support field monitoring visits and help partners stay aligned with software releases and product updates.
• Maintain strong internal knowledge of evolving software capabilities and train new team members on relevant platforms.
• Coach and develop core teams, lead trainers, Partner-as-Trainer representatives, and Training Consultants to enable effective independent training delivery.
• Quality-assure Train-the-Trainer, Partner-as-Trainer, and subsequent cascade models through observation, remote monitoring, certification frameworks, and data-informed feedback.
• Reinforce screening and referral protocols through remote monitoring, identify quality issues early, and intervene with coaching or corrective action.
• Contribute quality findings and trends to organisational and team OKRs and quarterly reporting.
• Participate in programme design workshops, lead configuration activities, and translate agreed operational designs into accurate software configurations.
• Challenge configuration requests that could compromise data integrity and work with relevant technical and programme stakeholders to identify compliant alternatives.
• Validate and test workflows with programme managers, IT leads, and partner stakeholders before training and rollout.
• Own software adoption and behaviour-change outcomes by monitoring usage, engagement, referral outcomes, screening practices, and other programme indicators.
• Distinguish adoption challenges from protocol, capability, or operational issues and intervene through coaching, configuration reviews, protocol reinforcement, or escalation.
• Act as a subject matter expert, reviewing training materials for accuracy, scalability, and field deliverability.
• Gather partner feedback systematically and translate recurring themes into improvements to learning assets, configuration standards, or product development.
• Own and triage partner queries, tickets, bugs, and enhancement requests, resolving first-line issues within agreed SLAs and escalating appropriately.
• Manage multiple country programmes and internal projects simultaneously, maintaining realistic capacity plans and proactively identifying conflicts or dependencies.
• Maintain enablement plans, timelines, dependencies, meeting records, ownership, and progress through structured project management tools.
• Represent the organisation at relevant industry events and support clear external messaging and partner engagement.
• Take full ownership of workload, decisions, delivery quality, and outcomes while contributing to shared team goals through knowledge sharing and peer support.

Skills

Training experience

Remote training

Software configuration

Customer relationships

Coaching facilitation

Communication

Data literacy

Project management

Self-management

Train-the-Trainer

LMS familiarity

In-app learning

Tools

LMS

In-app learning

Job description

Lever, Inc. partners with health-focused organizations to empower software adoption across countries.

This role leads partner and user enablement, coaching, and quality assurance for international programmes, with a focus on LMIC contexts and up to 40% travel. You will drive training quality, cascade learning through Train-the-Trainer models, and coordinate across product, data, and programme teams in a distributed, mission-driven environment.