Manager, Customer Success

Ninjaone; Bathurst; Remote; AUD 52,000 - 66,000; Full time

Job summary

NinjaOne is seeking a Customer Service Representative (Testing Only) – Remote to join our team. The role focuses on delivering exceptional customer support across phone, email, and chat, while maintaining accurate records and collaborating with other departments.

The ideal candidate will have 1–2 years of customer service experience, strong communication and problem-solving skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and other relevant software.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues in a satisfactory manner.
• Provide product and service information to customers.
• Process orders, returns, and exchanges.
• Maintain accurate customer records and documentation.
• Collaborate with other departments to ensure customer satisfaction.
• Continuously improve customer service skills and knowledge of products and services.

Skills

Communication skills

Problem solving

Multitasking

Teamwork

Independence

Education

High school diploma

Tools

Microsoft Office

Job description

Customer Service Representative (Testing Only) – Remote

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues in a satisfactory manner
• Provide product and service information to customers
• Process orders, returns, and exchanges
• Maintain accurate customer records and documentation
• Collaborate with other departments to ensure customer satisfaction
• Continuously improve customer service skills and knowledge of products and services

Qualifications

• High school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and other relevant software
• Ability to multitask and prioritize tasks effectively

Customer Service Representative Agent Work