Remote Travel Support Specialist

Almaaventurera; City of Brisbane; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling options

Full training and ongoing support

Access to travel-related perks and industry discounts

Collaborative remote team environment

Job summary

A travel service provider is looking for a Remote Travel Customer Representative to assist travelers throughout their journey. This role involves responding to client inquiries via various communication platforms and providing support for itinerary modifications. Ideal candidates will have excellent communication skills and a background in customer service, preferably in travel or hospitality. Enjoy the benefits of a fully remote position with flexible scheduling and growth opportunities within the company.

Qualifications

• Experience in customer service roles, particularly in travel or hospitality.
• Ability to learn new systems and tools quickly.
• Comfortable working remotely and communicating effectively.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a professional and friendly manner.
• Support itinerary updates, cancellations, and changes.
• Provide guidance on destinations and travel requirements.
• Monitor trips and communicate proactively with clients.
• Resolve issues while maintaining a positive customer experience.

Skills

Strong written and verbal communication skills

Customer service experience

Highly organized

Dependable

Detail-oriented

Ability to work independently

Passionate about travel

Job description

A travel service provider is looking for a Remote Travel Customer Representative to assist travelers throughout their journey. This role involves responding to client inquiries via various communication platforms and providing support for itinerary modifications. Ideal candidates will have excellent communication skills and a background in customer service, preferably in travel or hospitality. Enjoy the benefits of a fully remote position with flexible scheduling and growth opportunities within the company.