Remote Customer Service Specialist - E-commerce

Reo Group; City of Mitcham; Hybrid; AUD 41,000 - 48,000; Part time

Benefits offered by this job

Flexible work-from-home options

Rotating roster

Strong brand presence

Job summary

Reo Group in Australia is seeking a temporary Customer Service Officer to join a growing E-commerce FMCG brand. You will handle orders via phone, email, and live chat, providing timely order updates and product support on a rotating roster with some weekends and work-from-home options.

You will collaborate with cross-functional teams, maintain detailed CRM records, and contribute to process improvements while delivering exceptional service to customers.

Qualifications

• 2–3 years in a fast-paced call centre customer service role within FMCG or E-commerce.
• Strong written and verbal communication skills.
• Proficiency in using CRM platforms and ticketing systems.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat, delivering prompt and professional service
• Troubleshoot order and product-related issues and ensure timely resolution
• Collaborate with the logistics and operations teams to manage order fulfilment challenges
• Maintain accurate customer records and case tracking within the CRM system
• Provide feedback to improve service processes and customer satisfaction
• Escalate unresolved or complex issues to senior team members or relevant departments

Skills

Call center experience

Multichannel support

CRM platforms

Job description

Reo Group in Australia is seeking a temporary Customer Service Officer to join a growing E-commerce FMCG brand. You will handle orders via phone, email, and live chat, providing timely order updates and product support on a rotating roster with some weekends and work-from-home options.

You will collaborate with cross-functional teams, maintain detailed CRM records, and contribute to process improvements while delivering exceptional service to customers.