Temp Customer Service Specialist - Multichannel Support

KLC Recruitment

City of Melbourne

On-site

AUD 60,000 - 70,000

Full time

14 days+

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Job summary

KLC Recruitment in Melbourne is seeking an experienced Customer Service Officer to join a busy team, delivering exceptional service and admin support for a well-known annual consumer product. The role involves handling inquiries, online and phone orders, and delivery-related matters.

You will report to the Team Coordinator and work Monday to Friday, with a start date of 28 September to 18 December and a possible extension. The position emphasizes a professional, responsive customer experience.

Qualifications

Experience in fast-paced customer service environment.
Excellent verbal and written communication skills.
Strong administration and organisational skills.
Customer-focused approach with professional handling of enquiries.
Attention to detail and accuracy.
Proficiency in MS Office and ability to learn new systems quickly.
Positive, collaborative team member.

Responsibilities

Manage customer enquiries across multiple channels in a professional and timely manner.
Process online and telephone sales transactions accurately and efficiently.
Assist customers throughout the online ordering process and promote self-service options.
Process payments, including BPAY transactions.
Resolve customer queries and escalate technical or recurring issues where required.
Maintain accurate records and a high level of attention to detail across all interactions.
Work collaboratively with the wider team to achieve service and operational objectives.