Remote Customer Service & Freight Operations Lead

InXpress Alexandria; Sydney; Remote; AUD 90,000 - 130,000; Full time

Job summary

InXpress Alexandria is seeking a proactive Customer Service & Operations Manager for a fully remote role. You will lead a remote team, oversee service delivery across franchises and partner closely with customers and carriers to ensure top-tier outcomes.

The role requires hands-on leadership, ownership, and the ability to drive performance while maintaining excellent customer relationships across time zones. Flexible remote work with a focus on results.

Qualifications

• Experience in customer service within freight, logistics or transport, including team leadership.
• Ability to manage remote teams across time zones and maintain high service standards.
• Strong communication and problem-solving skills with a proactive mindset.

Responsibilities

• Lead and support the remote/overseas customer service team, set expectations and service standards.
• Monitor performance, response times and customer satisfaction; drive improvements.
• Take ownership of escalations with customers and carriers; resolve delivery issues.

Skills

Team leadership

Customer service

Logistics

Communication

Problem-solving

Tools

HubSpot

Shipping platforms

Job description

InXpress Alexandria is seeking a proactive Customer Service & Operations Manager for a fully remote role. You will lead a remote team, oversee service delivery across franchises and partner closely with customers and carriers to ensure top-tier outcomes.

The role requires hands-on leadership, ownership, and the ability to drive performance while maintaining excellent customer relationships across time zones. Flexible remote work with a focus on results.