Remote Customer Growth & Partnerships Lead

Opteon Property Group Pty Ltd; Sydney; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Health insurance discount

Novated leasing

Wellbeing program

Job summary

Opteon is seeking a Customer Growth Lead to drive growth, enhance customer experiences and support client and partner platforms. The role is national with Sydney preferred and remote options available.

Reporting to the Head of Customer, you'll collaborate with Product, Development and Operations to prioritise improvements and deliver measurable outcomes for customer success and revenue growth.

Qualifications

• Around 3 years' experience in customer success, customer experience, account management, partnerships or a related field.
• Strong relationship-building and communication skills.
• Confidence working with data and reporting to identify trends and opportunities.
• An interest in digital customer experiences and platform adoption.
• The ability to work independently while collaborating effectively across teams.
• Strong organisational skills and attention to detail.
• Experience using CRM systems and reporting tools, with HubSpot highly regarded.

Responsibilities

• Support growth across assigned customer segments and partner channels.
• Build and maintain referral and partner relationships.
• Monitor adoption and usage of Opteon's client and partner portals.
• Gather customer feedback and identify opportunities to improve the customer experience.
• Work with Product, Development and Operations teams to help prioritise and deliver customer improvements.
• Support Customer Success and Relationship Management teams with platform and integration opportunities.
• Prepare reporting and insights on customer engagement, adoption and growth initiatives.

Skills

Customer success

Account management

Partnerships

Customer experience

Data reporting

Tools

HubSpot

CRM systems

Job description

Opteon is seeking a Customer Growth Lead to drive growth, enhance customer experiences and support client and partner platforms. The role is national with Sydney preferred and remote options available.

Reporting to the Head of Customer, you'll collaborate with Product, Development and Operations to prioritise improvements and deliver measurable outcomes for customer success and revenue growth.