Customer Growth Lead

Opteon Property Group Pty Ltd; Sydney; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Health insurance discount

Novated leasing

Wellbeing program

Job summary

Opteon is seeking a Customer Growth Lead to drive growth, enhance customer experiences and support client and partner platforms. The role is national with Sydney preferred and remote options available.

Reporting to the Head of Customer, you'll collaborate with Product, Development and Operations to prioritise improvements and deliver measurable outcomes for customer success and revenue growth.

Qualifications

• Around 3 years' experience in customer success, customer experience, account management, partnerships or a related field.
• Strong relationship-building and communication skills.
• Confidence working with data and reporting to identify trends and opportunities.
• An interest in digital customer experiences and platform adoption.
• The ability to work independently while collaborating effectively across teams.
• Strong organisational skills and attention to detail.
• Experience using CRM systems and reporting tools, with HubSpot highly regarded.

Responsibilities

• Support growth across assigned customer segments and partner channels.
• Build and maintain referral and partner relationships.
• Monitor adoption and usage of Opteon's client and partner portals.
• Gather customer feedback and identify opportunities to improve the customer experience.
• Work with Product, Development and Operations teams to help prioritise and deliver customer improvements.
• Support Customer Success and Relationship Management teams with platform and integration opportunities.
• Prepare reporting and insights on customer engagement, adoption and growth initiatives.

Skills

Customer success

Account management

Partnerships

Customer experience

Data reporting

Tools

HubSpot

CRM systems

Job description

Salary: $100,000 package (including superannuation)

About us

Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification, and international expansion.

About the role

As Opteon expands into new customer segments, we're looking for a Customer Growth Lead to help drive growth, improve customer experiences, and support the success of our client and partner platforms. Reporting to the Head of Customer, this role combines customer success, partnership development, customer experience and growth activities. You'll work closely with internal teams to identify opportunities, support customer adoption of digital platforms, and contribute to revenue growth across targeted customer segments. This is an excellent opportunity for someone looking to broaden their experience in growth, partnerships and customer experience while working within a national team.

The preferred location of this role is Sydney but we are open to candidates from any location across Australia as the role can be completed remotely.

Key responsibilities

• Support growth across assigned customer segments and partner channels
• Build and maintain referral and partner relationships
• Monitor adoption and usage of Opteon's client and partner portals
• Gather customer feedback and identify opportunities to improve the customer experience
• Work with Product, Development and Operations teams to help prioritise and deliver customer improvements
• Support Customer Success and Relationship Management teams with platform and integration opportunities
• Prepare reporting and insights on customer engagement, adoption and growth initiatives

What We’re Looking For

We're looking for someone who enjoys working with customers, solving problems and identifying opportunities for improvement. You may currently work in Customer Success, Account Management, Customer Experience, Partnerships or a similar role and be looking for an opportunity to expand your commercial and growth experience.

• Around 3 years' experience in customer success, customer experience, account management, partnerships or a related field
• Strong relationship-building and communication skills
• Confidence working with data and reporting to identify trends and opportunities
• An interest in digital customer experiences and platform adoption
• The ability to work independently while collaborating effectively across teams
• Strong organisational skills and attention to detail
• Experience using CRM systems and reporting tools, with HubSpot highly regarded
• Property, valuation or lending experience is not required. We will provide industry training and support.

What we offer

A structured induction and a documented development plan, with regular coaching from the Head of Customer Genuine scope: a revenue target, a platform accountability, and the room to decide how to approach both

• Flexibility to work from home, with hybrid arrangements available
• Corporate health insurance discount
• Novated leasing options
• Wellbeing initiatives including EAP services

Company Culture & Inclusion

Opteon is committed to cultivating and preserving a culture of inclusion and connectedness, where employees are embraced for their unique qualities and valued for their contributions.

We encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.