Customer Experience Case Lead — Hybrid & Growth Focus

Percepta; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Percepta is seeking a Customer Experience Case Manager in Sydney to own and guide customer cases from enquiry to resolution. You'll work with customers, dealerships, and specialist teams to deliver outstanding service and positive outcomes.

Role emphasizes proactive problem-solving, empathy, and strong communication. The position offers hybrid work with regular hours aligned to a Monday–Friday schedule and support for your professional growth.

Responsibilities

• Own and guide customer cases from enquiry to resolution.
• Collaborate with customers, dealerships and specialist teams to deliver outstanding service.
• Demonstrate proactive problem-solving, empathy and strong communication.

Job description

Percepta is seeking a Customer Experience Case Manager in Sydney to own and guide customer cases from enquiry to resolution. You'll work with customers, dealerships, and specialist teams to deliver outstanding service and positive outcomes.

Role emphasizes proactive problem-solving, empathy, and strong communication. The position offers hybrid work with regular hours aligned to a Monday–Friday schedule and support for your professional growth.