Remote Growth & Partnerships Lead, Customer Experience

Opteon; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Novated leasing options

Flexibility to work from home (hybrid)

Job summary

Opteon in Australia is expanding our customer success and growth capabilities by hiring a Customer Growth Lead. This role focuses on driving adoption of our client and partner platforms and expanding relationships across targeted segments.

You’ll collaborate with Product, Development and Operations teams to prioritise improvements, build referral networks, and deliver measurable growth while benefiting from flexible hybrid work arrangements across Australia.

Qualifications

• Around 3 years' experience in customer success, customer experience, account management, partnerships or a related field.
• Strong relationship-building and communication skills.
• Confidence working with data and reporting to identify trends and opportunities.
• An interest in digital customer experiences and platform adoption.
• Ability to work independently while collaborating effectively across teams.
• Strong organisational skills and attention to detail.
• Experience using CRM systems and reporting tools, with HubSpot highly regarded.

Responsibilities

• Support growth across assigned customer segments and partner channels
• Build and maintain referral and partner relationships
• Monitor adoption and usage of Opteon's client and partner portals
• Gather customer feedback and identify opportunities to improve the customer experience
• Work with Product, Development and Operations teams to help prioritise and deliver customer improvements
• Support Customer Success and Relationship Management teams with platform and integration opportunities
• Prepare reporting and insights on customer engagement, adoption and growth initiatives

Skills

Customer success

Account management

Partnerships

Data analysis

Communication

CRM systems

Job description

Opteon in Australia is expanding our customer success and growth capabilities by hiring a Customer Growth Lead. This role focuses on driving adoption of our client and partner platforms and expanding relationships across targeted segments.

You’ll collaborate with Product, Development and Operations teams to prioritise improvements, build referral networks, and deliver measurable growth while benefiting from flexible hybrid work arrangements across Australia.