Remote Cross-Channel Government Licensing Advisor

Queensland Government; Mount Isa City; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employer superannuation

Five weeks annual leave

Learning and development opportunities

Employee Assistance Program

Job summary

Queensland Government is seeking a Customer Service Advisor (Cross Channel) to supervise workplace health and safety practices and resolve complex issues. You will manage service interactions across phone, online and face-to-face channels, delivering licensing, registration and other government services to customers.

You will assess needs, provide information, navigate multiple systems, and work with colleagues to meet performance targets.

Responsibilities

• Supervise workplace health and safety practices and resolve complex issues.
• Develop and maintain knowledge of procedures and services to handle cross-channel interactions (phone, online, face to face).
• Deliver government services including licensing, registration and other products across multiple channels.
• Assess customer needs and provide information and direction, referring to specialists when needed.
• Navigate multiple systems and databases to support service delivery, including handling monetary transactions and remittances.

Job description

Queensland Government is seeking a Customer Service Advisor (Cross Channel) to supervise workplace health and safety practices and resolve complex issues. You will manage service interactions across phone, online and face-to-face channels, delivering licensing, registration and other government services to customers.

You will assess needs, provide information, navigate multiple systems, and work with colleagues to meet performance targets.