Public Service Client Relations Specialist

Queensland Government; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Queensland Government is seeking a Client Relations Consultant to provide high-quality telephone and messaging support within our public service contact centre in Brisbane.

You will handle registrations, licensing and service queries across multiple platforms, ensuring accurate data entry and compliance with policies while delivering courteous and consistent service.

This role supports continuous improvement and teamwork in delivering timely government services to the community.

Qualifications

• Experience in customer service or call centre environments.
• Strong data entry and documentation skills.
• Ability to use multiple platforms and databases.
• Knowledge of government service delivery is a plus.

Responsibilities

• Receive, respond and action requests for customers using multiple platforms and databases to ensure timely and accurate service delivery.
• Provide prompt, competent, consistent and courteous telephone and messaging information services to customers in accordance with quality standards.
• Ensure accurate data entry pertinent to vehicle and licensing systems, driver assessment and bookings.
• Support customers with online service transactions including the Digital Licence Application.
• Contribute to a collaborative team environment and participate in continuous improvement activities to support efficient service operations.
• Participate in learning and development activities to build skills and knowledge.

Skills

Communication

Customer service

Data entry

Problem solving

Tools

CRM systems

Job description

The Queensland Government is seeking a Client Relations Consultant to provide high-quality telephone and messaging support within our public service contact centre in Brisbane.

You will handle registrations, licensing and service queries across multiple platforms, ensuring accurate data entry and compliance with policies while delivering courteous and consistent service.

This role supports continuous improvement and teamwork in delivering timely government services to the community.