Driving Examiner & Customer Service Specialist

Queensland Government; Cairns Regional; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Superannuation 12.75%

5 weeks annual leave

Leave loading 14%

Salary packaging

Learning & development

Study assistance

Wellness program

Employee assistance

Work-life balance

Job summary

Queensland Government is seeking a Driving Examiner / Customer Service Advisor based in Cairns. You will conduct practical driving assessments for Queensland driver licences with a strong focus on quality customer service and efficient processing of licensing products through multiple channels.

You will apply the relevant Acts, Regulations and policies, exercise sound judgement, and may supervise the Indigenous Driver Licensing Unit in the absence of the Senior Advisor, while contributing to

Qualifications

• Open C class driver licence held for at least 12 months.
• Current Queensland driver licence; higher classes preferred but not essential.
• Ability to travel regularly by vehicle or light aircraft to remote communities.
• Experience working respectfully with First Nations peoples and communities.
• Hold or be eligible for a Blue Card (Working with Children Check).

Responsibilities

• Conduct practical driving assessments for Queensland driver licences with strong customer service.
• Deliver government services through multiple channels to assist customer requests.
• Apply knowledge of the Act, Regulations, Policies related to driver licence assessments.
• Exercise judgement in resolving issues in consultation with a Supervisor or Manager.
• Possibly supervise Indigenous Driver Licensing Unit when senior advisor is absent.
• Contribute to culturally safe and inclusive service delivery and community engagement with First Nations peoples.

Skills

Interpersonal skills

Customer service

Travel willingness

First Nations engagement

Job description

Queensland Government is seeking a Driving Examiner / Customer Service Advisor based in Cairns. You will conduct practical driving assessments for Queensland driver licences with a strong focus on quality customer service and efficient processing of licensing products through multiple channels.

You will apply the relevant Acts, Regulations and policies, exercise sound judgement, and may supervise the Indigenous Driver Licensing Unit in the absence of the Senior Advisor, while contributing to