Driving Examiner & Customer Service Advisor (Remote Travel)

Department of Customer Services, Open Data and Small and Family Business; Cairns Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Five weeks annual leave

Employer superannuation up to 12.75%

Learning and development opportunities

Wellness Program

Employee Assistance Program

Job summary

Department of Customer Services, Open Data and Small and Family Business in Queensland seeks a Driving Examiner / Customer Service Advisor to conduct practical driving assessments and deliver licensing services with a focus on quality customer service.

You will apply regulatory knowledge and escalate issues to the Supervisor as required, with potential to supervise the Indigenous Driver Licensing Unit in the absence of the Senior Advisor. A Blue Card is required or eligible for one.

Qualifications

• Must hold current Blue Card (Working with Children Check) or be eligible to obtain one.
• Must have held Open C class driver licence for at least 12 months.
• Current Queensland driver licence; higher classes (MR/HR) not essential but viewed favourably.

Responsibilities

• Conduct practical driving assessments for Queensland driver licence with strong customer service focus.
• Deliver government licensing services through multiple channels to enable customers to complete requests efficiently.
• Work in accordance with the Act, Regulations, Policies and practices related to driver licence assessment; escalate to Supervisor/Manager as needed.

Job description

Department of Customer Services, Open Data and Small and Family Business in Queensland seeks a Driving Examiner / Customer Service Advisor to conduct practical driving assessments and deliver licensing services with a focus on quality customer service.

You will apply regulatory knowledge and escalate issues to the Supervisor as required, with potential to supervise the Indigenous Driver Licensing Unit in the absence of the Senior Advisor. A Blue Card is required or eligible for one.