Customer Service Advisor (Cross-Channel)

Department of Customer Services, Open Data and Small and Family Business; Moranbah; On-site; AUD 39,000 - 47,000; Part time

Job summary

Department of Customer Services, Open Data and Small and Family Business is seeking a Part-time Customer Service Advisor (Cross-Channel) for the Moranbah QLD office. You will handle inquiries across phone, online and face-to-face channels, delivering licensing, registration and related government services to assist customers efficiently.

The role involves navigating multiple systems, supporting team targets, and may include training and mentoring duties.

Responsibilities

• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
• Assess customer needs and provide appropriate information and directions to appropriate service channel, including referring customers to other service specialists and locations, where appropriate.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.

Job description

Customer Service Advisor (Cross-Channel)

Department of Customer Services, Open Data and Small and Family Business – Moranbah QLD

The Department of Customer Services, Open Data and Small and Family Business (CDSB) is excited to welcome a Part-time Customer Service Advisor (Cross-Channel) at the Moranbah QGAP office.

Join CDSB and be part of a team that connects, delivers, learns and grows together. We are committed to creating an inclusive and supportive workplace where our people can thrive. With flexible work options, ongoing training and development, career progression opportunities and competitive salaries and benefits, CDSB is a great place to build a rewarding career.

As a Customer Service Advisor, you will:

• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
• Assess customer needs and provide appropriate information and directions to appropriate service channel, including referring customers to other service specialists and locations, where appropriate.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.