Community-Focused Customer Service Officer

Queensland Building & Construction Commission; Rockhampton Regional; On-site; AUD 60,000 - 90,000; Full time

Job summary

Queensland Building & Construction Commission in Rockhampton is seeking a Customer Service Officer to help people understand complex information and guide them to the next steps within Queensland's building and construction industry.

You will listen to customer needs, answer questions in person, by phone and email, and explain options clearly, with attention to accurate data entry and up-to-date records. A current QLD driver's licence is required.

Qualifications

• Delivers friendly, helpful service to diverse customers.
• Communicates information clearly and concisely.
• Uses problem-solving to assist customers with next steps.

Responsibilities

• Listen to customers and understand their needs.
• Answer questions in person, by phone and email.
• Explain information clearly and guide customers to the correct next step.
• Enter data and maintain records with accuracy.

Skills

Customer service

Clear communication

Problem solving

Data entry

Education

High school diploma

Job description

Queensland Building & Construction Commission in Rockhampton is seeking a Customer Service Officer to help people understand complex information and guide them to the next steps within Queensland's building and construction industry.

You will listen to customer needs, answer questions in person, by phone and email, and explain options clearly, with attention to accurate data entry and up-to-date records. A current QLD driver's licence is required.