Remote Contact Centre Specialist – Customer Experience

Belgravia Group; Sydney; Hybrid; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Free Gym/Pool membership

Job summary

Belgravia Leisure is seeking passionate contact centre consultants to deliver exceptional service, promote our brand, and handle inquiries across multiple channels. Full-time and part-time roles with flexible weekday/weekend shifts are available.

Training is provided, and remote/hybrid options may be considered for the right candidate. You will join a dynamic team focused on great customer experiences, where benefits include gym/pool membership and ongoing staff perks.

Qualifications

• First Aid Level 2 and CPR are required; we can help you obtain them.
• Working With Children Check and National Police Check are required.
• Experience in customer service and strong phone etiquette is preferred.
• Ability to work across weekdays and weekends.

Responsibilities

• Inbound and outbound customer communication via phone, email, social platforms, SMS and web message.
• Provide excellent customer service and respond to customer needs to meet standards.
• Engage with customers and promote our services.
• Develop positive relationships with customers to enhance the experience.
• Perform tasks as guided by your manager.

Skills

Excellent phone manner

Customer service experience

Attention to detail

Team player

Fast learner

Job description

Belgravia Leisure is seeking passionate contact centre consultants to deliver exceptional service, promote our brand, and handle inquiries across multiple channels. Full-time and part-time roles with flexible weekday/weekend shifts are available.

Training is provided, and remote/hybrid options may be considered for the right candidate. You will join a dynamic team focused on great customer experiences, where benefits include gym/pool membership and ongoing staff perks.