Contact Centre Consultant

Belgravia Group; Burpengary; Hybrid; AUD 42,000 - 66,000; Full time

Benefits offered by this job

Free gym/pool membership

Flexible shifts (FT/PT)

Job summary

Belgravia Leisure is seeking passionate contact centre consultants to deliver exceptional customer service across phone, email, social platforms, SMS and web messages. We welcome both full-time and part-time applicants, with remote or hybrid options possible for the right candidate.

Key duties include responding to customer needs, promoting services, developing positive relationships, and following guidance from management.

Qualifications

• Customer service mindset and strong communication skills.
• Attention to detail and a positive, energetic attitude.
• Team player with a flexible approach.
• Fast learner capable of handling multiple channels.

Responsibilities

• Handle inbound and outbound customer communications via phone, email, social platforms, SMS and web messages.
• Respond to customer needs or concerns ensuring service standards are met.
• Promote services and engage with customers to build positive relationships.
• Perform tasks as directed by management to support operations.
• Support qualifications: First Aid Level 2 and CPR as required.

Job description

• Do you love providing great customer experiences for a wide range of people?
• Do you have a great phone manner and ‘smile in your voice’?

Full-time and part-time opportunities available. All training provided. Remote/ Hybrid may be considered for the right candidate.

About Us

At Belgravia Leisure, we believe in the power of our people in connecting the community to leisure. We aim to bring leisure to life. We are supporting our communities in staying active and connected in our leisure, swimming, fitness, sporting, health and wellness venues.

The Role

We are looking for passionate contact centre consultants who are prepared to put the customer at the centre of everything they do by delivering exceptional service, promoting our brand and services to potential and existing customers. We are looking for full-time or part-time representatives who have flexible availability to work weekdays and weekends.

A few of the duties and responsibilities included are:

• Inbound and outbound customer communication through phone, email, social platforms, SMS and web message
• Provide excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards.
• Engaging with customers and promoting our services
• Develop positive relationships with customers to provide the best customer experience.
• Additionally, performing tasks as guided by your manager.
• Current First Aid (Level 2)
• Current CPR Certificate
• Working With Children Check (or equivalent)
• National Police Check

** If you don't have these qualifications (First aid and CPR), we can help you obtain them.

About you

• Shows attention to detail.
• Great telephone manner
• Team player
• Fast learner
• Positive, friendly, helpful, and energetic
• Free Gym/Pool membership
• Be part of a dynamic and growing team
• Fun work culture aimed at seeing you succeed.
• Plus, many more staff benefits

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain national police check and a Working with Children check.

Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us.