Contact Centre Consultant

Genesis; Newcastle; Hybrid; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free Gym membership

Discounted Golf memberships

Discounted caravan and camping

Job summary

Belgravia Leisure is seeking passionate Contact Centre Consultants to deliver exceptional service across phone, email, social platforms and SMS. No experience is required as full training is provided, with part-time shifts on weekdays and weekends; flexible arrangements will be available.

We value attention to detail, a great telephone manner, teamwork, fast learning and a positive, friendly, energetic attitude. Police and Working with Children checks are required, along with First Aid & CPR.

Qualifications

• Excellent customer service and administration skills.
• Strong resilience under pressure.
• Able to multitask and solve problems effectively.
• Current Police Check.
• Working with Children Check.
• Current First Aid & CPR Certificate.
• Gym membership to support wellbeing.
• Discounts on golf, caravan and camping benefits.

Responsibilities

• Handle customer enquiries via phone, email, social platforms and SMS.
• Deliver outstanding service and respond to customer needs.
• Maintain service quality aligned with standards.
• Build positive relationships to enhance the customer experience.

Skills

Attention to detail

Telephone manner

Team player

Fast learner

Positive, friendly, energetic

Job description

• Looking for flexibility to fit in with your lifestyle?
  
• Keen to access some great perks and benefits along the way

Belgravia Health & Fitness’ customer care team is looking for passionate Contact Centre Consultants to deliver exceptional customer service.

The Role

We are looking for passionate people who are prepared to put the customer at the centre of everything they do by delivering exceptional service.

Here are some things you’ll be doing:

• Customer communication through phone, email, social platforms and SMS
• Provide excellent customer service, by responding to customer's needs
• Ensure the quality of service meets agreed customer service standards
• Develop positive relationships with customers to provide the best customer experience

We are looking for part-time team members who are available and flexible to work on weekdays and weekends. Flexible working arrangements will be available.

No experience required, all training provided.

About you

• Shows attention to detail
• Great telephone manner
• Team player
• Fast learner
• Positive, friendly, helpful and energetic

Requirements

• Customer service and administration experience
• High resilience to pressure
• Good ability to problem solve and can multitask efficiently
• Current Police Check
• Working with Children Check
• Current First Aid & CPR Certificate
• Free Gym membership
• Discounted Golf memberships
• Discounted caravan and camping benefits
• Great starting rate
• Be part of a dynamic and growing team
• Fun work culture aimed at seeing you succeed
• Plus, many more staff benefits

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us at*****@belgravialeisure.com.au

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement