Remote Contact Centre Pro: Tourism & Guest Experience

Belgravia Group; Gympie Regional; À distance; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Belgravia Group's Belgravia Health and Leisure division seeks passionate Contact Centre Consultants to support caravan parks, holiday parks and wellness centres across Victoria in a fully remote role.

You will handle inbound and outbound guest communications, promote services, and manage bookings with a rotating roster including weekends. This full-time, work-from-home position offers flexible location and hours within a supportive team.

Qualifications

• Experience in guest facing roles.
• Proficient use of computers and IT systems.
• National Police check clearance.
• Working with children check.

Responsabilités

• Inbound and outbound guest communication through phone, email, SMS and live chat.
• Provide excellent customer service, by responding to guests' needs or concerns and ensure the quality of service meets agreed customer experience standards.
• Engaging with guests, promoting and up-selling our services
• Supporting our Caravan Parks, Holiday Parks, Wellness Centres with securing and managing bookings.
• Responsible for conversion of online enquires to sales
• Develop positive relationships with guests to provide a great guest experience.

Connaissances

Attention to detail

Guest facing experience

Computer skills

Solution focused

National Police check

Working with children check

Description du poste

Belgravia Group's Belgravia Health and Leisure division seeks passionate Contact Centre Consultants to support caravan parks, holiday parks and wellness centres across Victoria in a fully remote role.

You will handle inbound and outbound guest communications, promote services, and manage bookings with a rotating roster including weekends. This full-time, work-from-home position offers flexible location and hours within a supportive team.