Remote Client Services & Scheduling Coordinator

Next Stop Travel; Town Of Port Hedland; Remote; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Flexible remote work

Training and ongoing support

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote setting. The role requires careful attention to detail and the ability to juggle multiple tasks across platforms.

Ideal candidates bring experience in customer service or administrative roles, strong communication, and the capability to work independently while maintaining accurate records.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Organizational skills

Communication skills

Independent work

Digital tools

Detail-oriented

Job description

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote setting. The role requires careful attention to detail and the ability to juggle multiple tasks across platforms.

Ideal candidates bring experience in customer service or administrative roles, strong communication, and the capability to work independently while maintaining accurate records.