Remote Customer Service & Scheduling Coordinator

Next Stop Travel; Wollongong City Council; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training provided

Performance-based compensation

Flexible remote work environment

Job summary

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative supports client requests, organizes service arrangements, and assists the coordination process with meticulous attention to detail.

This role requires the ability to multitask in a structured remote environment, strong communication, and proficiency with digital tools.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Independent work

Digital tools

Tools

Web-based systems

Scheduling software

Internal systems

Job description

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative supports client requests, organizes service arrangements, and assists the coordination process with meticulous attention to detail.

This role requires the ability to multitask in a structured remote environment, strong communication, and proficiency with digital tools.