Remote Client Services & Scheduling Coordinator

Next Stop Travel; Sydney; Remote; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training and ongoing support

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a remote environment.

The role emphasizes strong attention to detail, multi-tasking, and clear communication across platforms, with onboarding and ongoing training provided. Flexible remote work and performance-based compensation are offered.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Strong organizational skills

Excellent communication

Work independently

Digital tools proficiency

Detail-oriented

Tools

Web-based systems

Job description

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a remote environment.

The role emphasizes strong attention to detail, multi-tasking, and clear communication across platforms, with onboarding and ongoing training provided. Flexible remote work and performance-based compensation are offered.