Remote Client Services & Coordination Specialist

Next Stop Travel; Canberra; Remote; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding and training

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist with client requests and coordinate service arrangements in a remote environment. The role emphasizes attention to detail and the ability to manage multiple tasks.

You will handle inquiries via email, phone, and online platforms, identify client needs, and coordinate detailed service plans while submitting reservations with external providers. Strong communication and organization are essential.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills are essential
• Ability to work independently and manage priorities effectively

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative skills

Organizational skills

Communication skills

Independent work

Digital tools

Detail-oriented

Job description

Next Stop Travel is seeking a Customer Service Representative to assist with client requests and coordinate service arrangements in a remote environment. The role emphasizes attention to detail and the ability to manage multiple tasks.

You will handle inquiries via email, phone, and online platforms, identify client needs, and coordinate detailed service plans while submitting reservations with external providers. Strong communication and organization are essential.