Remote Customer Service & Travel Coordinator

Next Stop Travel; Victor Harbor; Remote; AUD 45,000 - 70,000; Full time

Benefits offered by this job

Remote work

Training and onboarding

Job summary

Next Stop Travel is seeking a Customer Service Representative for a remote-based role that focuses on assisting client requests, organizing service arrangements, and supporting coordination processes.

You will engage with clients via email, phone, and online platforms, coordinate detailed service plans, and maintain accurate records within internal systems. This position requires strong attention to detail and the ability to manage multiple tasks in a remote setting.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Communication skills

Independent work

Job description

Next Stop Travel is seeking a Customer Service Representative for a remote-based role that focuses on assisting client requests, organizing service arrangements, and supporting coordination processes.

You will engage with clients via email, phone, and online platforms, coordinate detailed service plans, and maintain accurate records within internal systems. This position requires strong attention to detail and the ability to manage multiple tasks in a remote setting.