Remote Scheduling & Reservations Coordinator, Flexible Hours

Australian Taxation Office; Australia; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Customer-focused role

Job summary

Australian Taxation Office is seeking a detail-oriented Booking Services Coordinator to manage inquiries, gather customer needs, and coordinate booking details. You will verify information, provide confirmations, and support customers throughout the booking process.

Candidates should be organized, with strong communication skills and the ability to research options online. Remote environment and flexible scheduling are highlighted as part of the role, with opportunities for training and ongoing

Qualifications

• Strong communication skills are essential for clear interactions with customers and providers.
• Excellent organization helps manage multiple bookings and documentation.
• Attention to detail ensures accurate gathering of preferences and confirmations.
• Customer-focused attitude drives positive customer experiences throughout the process.
• Comfortable researching information online to verify options and availability.

Responsibilities

• Respond to booking inquiries and gather customer needs and preferences.
• Research available options and coordinate booking details.
• Verify customer and reservation information and provide confirmations.
• Assist with booking updates and changes and communicate with providers as needed.
• Maintain accurate booking records and follow up on outstanding information.
• Provide professional support throughout the booking process.

Skills

Strong communication

Excellent organization

Attention to detail

Customer-focused attitude

Online information research

Basic computer proficiency

Learn booking systems

Time management

Reliable and self-motivated

Customer service experience

Job description

Booking Services Coordinator

The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.

Key Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Qualifications

• Strong communication skills
• Excellent organization
• Attention to detail
• Customer-focused attitude
• Comfortable researching information online
• Basic computer proficiency
• Ability to learn booking systems
• Strong time-management abilities
• Reliable and self-motivated
• Previous booking or customer-service experience is helpful but not required

Why Choose Us?

• Remote Environment: Coordinate bookings remotely
• Flexible Scheduling: Organize your schedule around responsibilities and customer needs
• Training Available: Learn booking procedures and online platforms
• Ongoing Support: Access educational resources and guidance
• Professional Development: Build organization, communication, research, and coordination skills
• Customer-Focused Role: Assist customers throughout the booking process