Remote Client Success Specialist

DLL; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Volunteer days

Health & Wellness program

Flexible hours with possible work from

Career development opportunities

Job summary

DLL seeks a Client Services Specialist in Sydney to manage lifecycle responsibilities across DLL’s portfolios, delivering excellent customer experiences and maintaining high service standards. You will liaise with internal DLL departments, external vendor partners and end-users to foster loyalty and profitable growth.

Responsibilities include handling service desk requests, maintaining data on InfoLease, and ensuring compliance with policies.

Qualifications

• 2-3 years of relevant work experience.
• Excellent communication skills (written and verbal).
• Understanding of documentation, lease products, credit risks and compliance policies.
• Ability to work in a team and autonomously.
• Experience in banking/vendor finance/leasing in Client Services areas preferred.
• Intermediate to advanced skills on Microsoft Office and collaboration tools.

Responsibilities

• Ensure that the clients’ needs and service expectations are met in a timely and responsive manner.
• Process requests and tasks on the service desk and resolve issues promptly.
• Maintain DLL’s security registrations and data integrity (PPSR) including creation, amendments, cancellation and variation.
• Maintain customer data on InfoLease systems.
• Handle inbound calls – queries and requests.
• Manage original contractual documents archives.
• Manage and correct daily/weekly/monthly exception and error reports.
• Apply agreed business procedures to ensure compliance with company policy.
• Maintain constant communication with the Team Leader to manage workflow and service agreements.
• Identify and resolve problems before they impact DLL, lessor partners and customers.
• Support vendor partners through accurate reports and customer data.
• Undertake other operational tasks as directed by the Team Leader.

Skills

Exceptional communication

Time management

Interpersonal skills

Teamwork

Autonomy

Knowledge sharing

Education

Tertiary qualification

Tools

Microsoft Office

Collaboration tools

Job description

DLL seeks a Client Services Specialist in Sydney to manage lifecycle responsibilities across DLL’s portfolios, delivering excellent customer experiences and maintaining high service standards. You will liaise with internal DLL departments, external vendor partners and end-users to foster loyalty and profitable growth.

Responsibilities include handling service desk requests, maintaining data on InfoLease, and ensuring compliance with policies.