Remote Client Success Manager — Real Estate Tech & Process Lead

STAFFLINK; Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Impact on agencies

Innovation in technology

Career growth

Work-from-home options

Team culture & events

Job summary

STAFFLINK is a real estate support agency established in 2018, focused on helping Australian agencies operate more efficiently. The role is to analyse current systems, roll out STAFFLINK’s technology and processes, and integrate offshore support while providing training and ongoing guidance.

You will receive a clear onboarding plan led by a Senior CSM, with feedback touch points to support your career progression within a fast-paced, collaborative environment.

Qualifications

• Real estate experience in Property Management, Sales Administration, or Operations.
• Comfortable with technology and learning new systems.
• Excellent communication and change-management skills.
• Thrives in a fast-paced, collaborative environment.

Responsibilities

• Analyse current systems and identify efficiency gaps.
• Roll out STAFFLINK’s technology and processes.
• Integrate offshore support.
• Provide training and ongoing guidance.

Skills

Real estate experience

Tech-savvy

Change management

Communication

Teamwork

Job description

STAFFLINK is a real estate support agency established in 2018, driven to provide services that allow Australian real estate agencies to significantly improve the efficiency and effectiveness of their day-to-day operations. Our ability to innovate and provide simple solutions to the complex problems agencies face has given us a competitive edge in the industry, creating growth and opportunities for both the business and our team.

The Role

As a Client Success Manager, you’ll play a key role in delivering STAFFLINK’s cutting-edge platform and operational solutions to our clients. You’ll work closely with agency leaders to:

Analyse their current systems and identify efficiency gaps

Roll out STAFFLINK’s technology and processes

Integrate offshore support

Provide training and ongoing guidance

This role suits someone with either a Property Management or a Sales Administration background who loves process improvement, innovation, and helping others succeed.

About You

You have real estate experience (Property Management, Sales Administration, or Operations)

You’re comfortable with technology and enjoy learning new systems

You’re confident communicating with clients and guiding them through change

You thrive in a fast-paced, collaborative environment

The Training

To set you up for success, we have a clear onboarding plan supported by a Senior CSM that will equip you with the knowledge, skills, and processes to meet the responsibilities and expectations of the role. To ensure you feel supported, we have touch points in place to provide feedback and help you progress in your career.

Why Join STAFFLINK

We grow quickly and move quickly, so a positive attitude and energy will ensure you’re a great fit for our team. We love what we do, and we love celebrating our wins and successes as a team.

Impact– Help hundreds of agencies modernise their operations

Innovation– Work with industry-leading technology that transforms businesses

Growth– Clear career pathways and development support

Balance– Monday to Friday only, with flexible work-from-home options

Culture– A fun, supportive, and energetic office culture! Team lunches, quarterly events, and the annual STAFFLINK Retreat

Apply Now
Submit your resume via the APPLY LINK. Only shortlisted applicants will be contacted.

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Do you have experience in administration? Which of the following statements best describes your right to work in Australia? How many years' experience do you have in the real estate industry? Do you have customer service experience?

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