Customer Success Manager

23rd Street; Australia; On-site; AUD 80,000 - 120,000; Full time

Job summary

23rd Street is Australia’s fastest-growing property marketing business. We’re seeking a commercially minded Client Success Manager to help agents and agencies get more from our technology, marketing and services.

This role is about ownership, proactivity and measurable results, developing strong relationships with principals and decision-makers while driving product adoption and client retention.

Qualifications

• Experience in client success, account management, sales or a similar commercial role.
• Excellent communication and relationship-building skills.
• Confidence working with business owners and senior decision-makers.
• Ability to identify opportunities and turn them into results.
• Strong organisation, follow-through and attention to detail.
• Proactive mindset with accountability for performance.

Responsibilities

• Grow existing accounts. Identify opportunities to increase client investment and maximise value.
• Drive product adoption. Help agents integrate our solutions into their businesses.
• Build meaningful relationships with agents, principals and key decision-makers.
• Own client retention. Address disengagement and ensure continued value.
• Lead proactive conversations to understand goals, review performance and recommend next steps.
• Shape product feedback with teams to improve experiences.

Skills

Client Success

Account Management

Sales mindset

Communication

Relationship-building

Job description

Don't just manage accounts. Make an impact.

We're looking for a commercially minded Client Success Manager to help take 23rd Street and our clients to the next level.

You'll work with some of Australia's leading real estate agents and agencies, helping them get more from our technology, marketing and services.

This isn't a traditional account management role. We want someone who takes initiative, spots opportunities and knows how to turn strong relationships into measurable results.

What You'll Do

• Grow existing accounts. Identify opportunities to increase client investment, expand services and maximise the value of each partnership.
• Drive product adoption. Help agents integrate our solutions into their businesses and make 23rd Street part of how they operate.
• Build meaningful relationships. Become a trusted point of contact for agents, principals and key decision-makers.
• Own client retention. Stay ahead of challenges, address disengagement and ensure clients continue to see value.
• Lead proactive conversations. Regularly connect with clients to understand their goals, review performance and recommend next steps.
• Shape what we build. Work closely with our product, sales and operations teams to turn client feedback into better experiences.

Who We're Looking For

You're someone who enjoys working with people but also has a strong commercial instinct.

You take ownership, move quickly and don't need to be told what to do next.

You'll bring:

• Experience in client success, account management, sales or a similar commercial role.
• Excellent communication and relationship-building skills.
• Confidence working with business owners and senior decision-makers.
• An ability to identify opportunities and turn them into results.
• Strong organisation, follow-through and attention to detail.
• A proactive mindset and genuine accountability for your performance.
• The confidence to challenge clients, make recommendations and have difficult conversations when needed.

Experience in real estate, technology or digital marketing is advantageous, but not essential.

What Success Looks Like

We care about outcomes, not activity for the sake of activity.

You'll be accountable for:

• Account growth: Increasing revenue across your client portfolio.
• Product adoption: Expanding the use of our products and services.
• Retention: Building a loyal, engaged client base.
• Client satisfaction: Creating an experience that makes us the obvious long-term partner.

Why 23rd Street?

23rd Street is Australia's fastest-growing property marketing businesses.

We partner with some of the country's most recognised real estate brands, combining marketing, data and technology to change how property is marketed and sold.

We're ambitious about where we're going, and we're building the team and products to get there.

You'll join a fast-moving business where good ideas are heard, initiative is valued and your work has a direct impact on our success.

This is an opportunity to take ownership of meaningful client partnerships and grow your career alongside a business that's continuing to evolve.

Sound Like You?

We'd love to hear from you.